Epic Support Win: Apple

Yesterday I wrote about my failing Macbook battery. While the Apple rep told me that it would take 4-6 days, a new battery was shipped FedEx Overnight and I got it this morning:

image

Talk about under-promising and over-delivering, this is great. And my battery stats are much better:

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The best part was that in order to return my old battery, all I had to do was tear off the top part of the mailing label, which revealed a return label underneath, and drop my old battery back in the box.

Awesome.

Last updated on Feb 25, 2009 22:07 UTC




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