Matt Raykowski (OGP) sent me a link to a “funny because it is true” blog post about the problems when there is a mismatch between a piece of software and the end user.
When I am talking to people about our OpenNMS services, I stress that if I don’t think that OpenNMS is a good fit I won’t sell to them. Since we do not charge license fees, most of our revenue comes from professional services and if there is a software/user mismatch neither of us will be happy. I will end up both losing money and having an unhappy customer – neither of which I can afford.